How Do You Respond To Crisis?

Last year after only a couple of weeks on the job, UBER CEO Dara Khosrowshahi was faced with a crisis. Government officials in London announced that they would not be renewing Uber’s license to operate in the city. Being shut down and in essence kicked out of one of the most popular cities in the world is a monumental crisis for a company like Uber. How would you respond? Crisis often brings out the worst in us. We react. Get emotional. Say things we regret. Lash out. It’s usually ugly. Instead, Uber’s Chief Executive sent an email to employees that showed composure, humility, emotional control and solution thinking. The part of the email that is most poignant is this: “While the impulse may be to say that this is unfair, one of the lessons I’ve learned over time is that change comes from self-reflection. So it’s worth examining how we got
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How to Deal With Negative Feedback

We all get negative feedback at times. That can come by way of a performance review, a critic, a well-meaning friend, rejection or through other tough experiences. We will all face mistakes, failures, and naysayers at some point – so the question isn’t how do we avoid negative feedback, but rather what do we do with it.   What drove me to write this post was the survey feedback I received from a particular conference a couple of years ago. I was the closing keynote speaker on leadership to a state association of CPAs. I felt the conference went well and the feedback was positive and afterwards as we had agreed to before – the client sent me the evaluation forms.   I received some great feedback. Here are a couple of comments: –       Ty was excellent, bring him back –       This was my favorite session of the two days
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19 Life Lessons

A couple of weeks ago I interviewed Nuskin Founder & Chairman Steve Lund for my podcast. In the interview we talked a little bit about s mutual friend of ours who passed away several years ago named Richard Ellis. Richard Ellis was a successful entrepreneur, father and friend. He touched thousands of people’s lives with his wisdom, understanding and caring. Just before he passed, he shared 19 Life Lessons with some of the people he loved and I wanted to share them with you because I think there is great wisdom in each of these. 1. You won’t always succeed, but never give up believing in yourself. 2. Look for the success lesson of any failure. There is a hint there. 3. Be inspired by your mentors and leaders, but never controlled. 4. Personal growth will always precede relationship and business growth. 5. Believe and trust in other people until
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What Are You Willing To Sacrifice?

Sidney Howard said, “One half of knowing what you want is knowing what you have to give up to get it.”   Anything great requires sacrifice. The recognition of the need for sacrifice and the willingness to act on it is a quality of the successful.   I recently met a new friend that was looking to make a big change in his career. To get hime where he wanted to go, he felt he needed coaching and so he decided to sell his beloved mountain bike to invest in this coaching, a big sacrifice for him.  He knew that making a hard choice now would have dividends in his future.   What are you willing to sacrifice to achieve your goals?  More often than not, it’s not about what we are willing to do achieve our goals, but what we are willing to give up.   Most of the time, those big,
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There Is No Substitute For Hard Work

When I was 8 years old, my brother (age 10) and I started a paper route. We had to get up everyday of the year, without exceptions, at 5 am and deliver around 100 newspapers. Rain, snow, and exhaustion didn’t matter- the papers had to be delivered. So we did it everyday for four years.   Having this responsibility at a young age taught me how to work hard, be consistent and follow through even when I didn’t feel like it.   My mom recently sent me this letter she found from one of our customers and it reminded me how much learning how to work hard with a paper route has served me throughout my life.   Learning how to work is an invaluable lesson to learn. I’ve been able to take the lessons I learned from that paper route and apply them to everything I’ve endeavored to do.
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What Make You Memorable

Last week I was out of town and my wife went to a play with our oldest daughter so she hired a babysitter for the younger three kids. This was a new babysitter for us and the kids loved her. She played with them, got to know them and cleaned the house before Sarah got home. She was great! But that wasn’t what makes her memorable. She did something that I’ve never seen before. She left our kids a present to open the next morning. It had some candy, toys and a teddy bear. Our kids were over the moon with this small gesture and now they won’t stop asking when she can babysit again. What an awesome example of doing an amazing job, as we all should, and then doing that extra, thoughtful, extraordinary thing that makes you memorable. I think it’s a lesson for all of us –
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Two Keys To Success

I was listening to a podcast where CJ McCollum (shooting guard for the Portland Trailblazers) was talking to Brian Koppelman (filmmaker who wrote and produced Rounders, Oceans 13 & his current show, Billions) Brian made a great point that two of the keys to success are: Being present Being comfortable in your own skin Being present is harder & harder in our busy, technology driven world & for that reason it is even more important. Being present with the people you are with is crucial to connection but being present in your work is also crucial to your effectiveness. Learning to eliminate distractions, turn down the noise & focus are skills of the highly successful. Being comfortable in your own skin is harder to teach. It eludes many people and their can be many reasons for that. I don’t know all the answers but a couple things that help are:
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10 Tips for Being Nonjudgmental

We are all judgmental.  It’s just human nature.  Even though it’s in our nature to judge, it’s not always helpful and often turns into a hindrance. There is a definite difference between making judgments and being judgmental. Being judgmental can keep us from building relationships, harm those relationships we already have and keep us isolated.  As Walt Whitman said “Be curious, not judgmental”. These 10 tips for being nonjudgmental from Sheri Van Dijk can help make the distinction. Remember that being nonjudgmental isn’t about turning a positive into a negative; it’s about being neutral, neither positive nor negative.. Reducing your negative judgments will reduce your level of anger and other painful emotions. Keep in mind that judging is like adding fuel to the fire of your emotion; it only increases your painful emotions. You can often reduce a behavior just by counting how often you’re engaging in that behavior. If you get overwhelmed
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How To Give a Compliment

Have you ever received a hollow compliment from someone? “You are doing a great job” – “Keep up the great work” While they mean well with those words, the truth is the compliment doesn’t do much for you and it doesn’t engender much respect or connection to them. As leaders, we are told to praise our people. As parents, we want to raise with praise. But I fear that all too often what we do is give hollow, meaningless compliments and no one is that much better for them. Not the giver nor the receiver. As a family, we started doing something a couple of years ago that has helped me learn to give genuine compliments. Every night before we go to bed, we say a family prayer. We rotate whose turn it is to say the prayer going in order of age. I go first, then my wife Sarah,
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Everybody Likes Gifts

Everybody likes gifts. They may say they don’t but they do. What’s not to like? The surprise. The fact that someone thought of you. Gifts are great. But can we give better gifts? A few weeks ago we had some friends join us for a little getaway at out cabin. We had brought a new set of dishes with us to replace the ones there and while we were unloading, we dropped two mugs and they shattered.  Definitely not a big deal.  We cleaned up and moved on.  During their stay, we casually mentioned that we wanted to plant some wild flowers in a field below the cabin. We had a wonderful weekend. We later received a thank you gift from them, two mugs, exactly replacing the ones that had broken and wildflower seeds! Their simple and thoughtful gift made my wife and I feel so grateful and important and definitely made us
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