How Do You Respond To Crisis?

Last year after only a couple of weeks on the job, UBER CEO Dara Khosrowshahi was faced with a crisis. Government officials in London announced that they would not be renewing Uber’s license to operate in the city. Being shut down and in essence kicked out of one of the most popular cities in the world is a monumental crisis for a company like Uber. How would you respond? Crisis often brings out the worst in us. We react. Get emotional. Say things we regret. Lash out. It’s usually ugly. Instead, Uber’s Chief Executive sent an email to employees that showed composure, humility, emotional control and solution thinking. The part of the email that is most poignant is this: “While the impulse may be to say that this is unfair, one of the lessons I’ve learned over time is that change comes from self-reflection. So it’s worth examining how we got
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19 Life Lessons

A couple of weeks ago I interviewed Nuskin Founder & Chairman Steve Lund for my podcast. In the interview we talked a little bit about s mutual friend of ours who passed away several years ago named Richard Ellis. Richard Ellis was a successful entrepreneur, father and friend. He touched thousands of people’s lives with his wisdom, understanding and caring. Just before he passed, he shared 19 Life Lessons with some of the people he loved and I wanted to share them with you because I think there is great wisdom in each of these. 1. You won’t always succeed, but never give up believing in yourself. 2. Look for the success lesson of any failure. There is a hint there. 3. Be inspired by your mentors and leaders, but never controlled. 4. Personal growth will always precede relationship and business growth. 5. Believe and trust in other people until
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10 Benefits To Reading

This week my twelve year old daughter put together a neighborhood mini library. She got the approval of the Home Owners Association. Found the right spot for the library. Solicited book donations and had a launch party.   It was awesome watching all the neighborhood kids grabbing books and sitting and reading together.   I am a big fan of reading. I know that as an author that sounds trite, but reading has allowed me to continue to grow and learn.   There are some cliché sayings thrown around like: Leaders are Readers and Earners are Learners. But these clichés certainly have merit.   Here are some of the benefits of reading:   1.According to Bite Size Bio, reading for one hour a day about your profession for seven years makes you an international expert in your field.        Not only does this take a lot of discipline, but very few colleagues
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Leadership From The Follower’s Perspective

I believe that leadership is our scarcest resource and yet our most needed commodity. In business, politics, education, church & family – everything rises and falls on leadership. Today I wanted to explore leadership from the follower’s point of view, with three questions that every follower, consciously or unconsciously, asks about the leader. In a recent interview John Maxwell posed these questions – stating that every follower asks: -Do You Care For Me? -Can You Help Me? -Can I Trust You? Question #1 – Do You Care For Me? A follower first looks at do you care for me? Do you have a heart for me? What are your real motives? As a leader our motives need to be pure and we need to truly care for those we lead. Our heart comes through to those we lead in subtle ways. Are we inward focused (selfish) or outward focused (selfless)?
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What Make You Memorable

Last week I was out of town and my wife went to a play with our oldest daughter so she hired a babysitter for the younger three kids. This was a new babysitter for us and the kids loved her. She played with them, got to know them and cleaned the house before Sarah got home. She was great! But that wasn’t what makes her memorable. She did something that I’ve never seen before. She left our kids a present to open the next morning. It had some candy, toys and a teddy bear. Our kids were over the moon with this small gesture and now they won’t stop asking when she can babysit again. What an awesome example of doing an amazing job, as we all should, and then doing that extra, thoughtful, extraordinary thing that makes you memorable. I think it’s a lesson for all of us –
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5 Reasons Being A Jerk Is A Bad Idea

I’ve had a couple experiences this week that reminded me of the importance of being kind. With that thought I wanted to repost a blog I write a couple years ago – 5 Reasons Being A Jerk Is A Bad Idea: Over the last week the most shared video on social media has been the video of ESPN reporter Britt McHenry being a jerk to a clerk after her car was towed. If you haven’t seen the video you can see it here – https://abc13.com/news/espn-reporter-britt-mchenry-suspended-after-temper-tantrum-caught-on-video/665572/ It is disturbing. The video led to a swift one week suspension from ESPN but the result will probably be a lot bigger and longer lasting than a week suspension for Britt McHenry. It is going to take a long time for people to see her as anything other than a jerk. It will affect her career, relationships, and reputation. Which brings me to this
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Everybody Likes Gifts

Everybody likes gifts. They may say they don’t but they do. What’s not to like? The surprise. The fact that someone thought of you. Gifts are great. But can we give better gifts? A few weeks ago we had some friends join us for a little getaway at out cabin. We had brought a new set of dishes with us to replace the ones there and while we were unloading, we dropped two mugs and they shattered.  Definitely not a big deal.  We cleaned up and moved on.  During their stay, we casually mentioned that we wanted to plant some wild flowers in a field below the cabin. We had a wonderful weekend. We later received a thank you gift from them, two mugs, exactly replacing the ones that had broken and wildflower seeds! Their simple and thoughtful gift made my wife and I feel so grateful and important and definitely made us
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Why Leaders Fail

Last week I hosted an event with Dr. Clinton Longnecker where we discussed leadership with a group of 50 leaders from various companies in Salt Lake City, UT. One of the fascinating discussions stemmed from the question, Why Do Leaders Fail? There are probably a myriad of answers as to why leaders fail, but I want to boil it down to three “ins” that need to be out. 1. Incongruency 2. Incompetency 3. Inconsistency 1. Incongruency – when leaders are not congruent they erode their influence and create distrust. We see this when a leader’s action are contrary to their words. When the expectations or standards don’t apply to themselves, or when they don’t live the values they profess. To avoid failure in this area, leaders need to practice what they preach and set an example that people can follow. 2. Incompetency – when leaders haven’t developed the requisite knowledge
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Don’t Make Others Feel Small

I was once having a conversation with my assistant about another person. She paused for a moment and said, “Can I be honest?” I said, “Of course.” en she said, “Every time I interact with him, I feel like he has somewhere more important to be. He makes me feel like I don’t matter, like he is having the conversation because he has to and not because he wants to and he is ready to move on as quickly as possible.” Have you ever felt that from someone else? I’m sure we all have at one time or another. But the more pertinent question is, have you ever done that to someone else? My friend Kevin Hall wrote a great book called Aspire. In the book he dissects the meaning of words and in the first chapter he introduces an Indian word – Genshai. Genshai means that you never treat
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Can You Be Genuinely Happy For Others?

Last week I overheard my son and his friend talking about something that happened in their class where everyone got a bag with a prize inside. They were talking about how one child got a better prize than everyone else. All the other children were saying “That’s not fair,” and “He doesn’t deserve that.” All were upset about why this one boy got something better than they did. After hearing my son and his friend hash this out for I while, I took the opportunity to talk to them about how important it is in your life to be able to celebrate others and not have to be upset or try and tear other people down because they did something or were able to succeed in some way you weren’t. I think that is one of the biggest problems that we struggle with in life is the ability to be
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