Listening Equals Love

Have you ever heard or read a quote that made you stop & ask to hear it again?   Yesterday that happened with this quote by David Augsburger: “Being heard is so close to being loved that for the average person they are almost indistinguishable.”   Isn’t that powerful?!   Listening is a skill we all need to work on. Whether it’s in leadership, in relationships, in friendships or parenthood – we can probably all improve in this area.   Especially at a time of crisis when people are hurting, confused, anxious & scared, they need to feel loved (in other words – heard). So I wanted to share a fun test to see if you are a good listener or where you need improvement.   Am I A Good Listener? Steven Ash, “The Career Doctor” developed this listening test. It is a great way to see where you rate
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How Often Are You Having a Culture Conversation?

This week on my podcast I interviewed Tim Sanders, NY Times best selling author and leadership expert. One of the great points that Tim made was that leaders who want to build a strong culture need to have culture conversations often.   He used the example of Zappos and how often they discussed culture within their organization. From the call center employee up to CEO, Tony Hsieh, they had culture conversations on a very regular basis.   I was thinking about that idea yesterday as I was at a conference talking to Chris Tomasso, who is the CEO of First Watch Restaurants.  We were talking about our friend, Ken Pendery, who is now the Chairman of First Watch restaurants. I asked him what Ken’s role is and his response surprised me. He said Ken is the Chief Culture Officer, which means that his job is to go and have conversations
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