Stop Fighting Objections. Use a Story to Change the Conversation.
If you have been in sales for very long, there is a good chance someone has taught you Feel, Felt, Found. It usually sounds something like this: “I understand how you feel.” “Other customers have felt the same way.” “But what they found was…” There is a reason the framework became popular. It acknowledges the objection rather than immediately arguing with it. It introduces social proof. And it gives the salesperson a structure for responding. But there is also a problem. Customers have heard it. A lot. When delivered poorly, Feel, Felt, Found can sound less like empathy and more