5 Mistakes That Will Kill Your Culture – Week 4

  Your culture will be your catalyst to outperform the competition and provide the type of service that creates loyalty. It’s what takes you from success to significance in the eyes of your customers.  This week we are continuing to break down the 5 Mistakes That Will Kill Your Culture. They are: Hire For the Wrong Reasons Focus on Tasks and Not Purpose Preach Values That You Don’t Live Incentivize the Wrong Activities Not Investing in Your Culture Last week we took a deeper look at the mistake of preaching values that you don’t live – click to see last weeks post – this week we will look at another culture killer – Incentivizing the wrong activities. It’s not only what leaders preach and what they live, but we also need to think about what we incentivize. What type of behaviors and what type of focus do our promotions, our
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5 Mistakes That Will Kill Your Culture – Week 3

Your culture will be your catalyst to outperform the competition and provide the type of service that creates loyalty. It’s what takes you from success to significance in the eyes of your customers.  This week we are continuing to break down the 5 Mistakes That Will Kill Your Culture. They are: Hire For the Wrong Reasons Focus on Tasks and Not Purpose Preach Values That You Don’t Live Incentivize the Wrong Activities Not Investing in Your Culture Last week we took a deeper look at the mistake of focusing on the tasks and not purpose – click to see last weeks post – this week we will look at another culture killer – preaching values that you don’t live. As important as it is for leaders to preach the values and beliefs of the group, it is paramount that they live those values and beliefs themselves. One of the fastest
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5 Mistakes That Will Kill Your Culture – Week 2

Your culture will be your catalyst to outperform the competition and provide the type of service that creates loyalty. It’s what takes you from success to significance in the eyes of your customers. This week we are continuing to break down the 5 Mistakes That Will Kill Your Culture. They are: Hire For the Wrong Reasons Focus on Tasks and Not Purpose Preach Values That You Don’t Live Incentivize the Wrong Activities Not Investing in Your Culture Last week we discussed hiring for the wrong reason – click here to catch up – This week we will be delving into the second mistake – Focus on Tasks and Not Purpose. The object of this is to teach the leadership approach that creates commitment from your people. Nothing more, nothing less. Committed people get more done, do it better and make a bigger impact. People aren’t committed to jobs or companies,
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5 Mistakes That Will Kill Your Culture

Your culture will be your catalyst to outperform the competition and provide the type of service that creates loyalty. It’s what takes you from success to significance in the eyes of your customers. The old adage said that leadership is what drove business, but in today’s world, culture drives business. As the leader, your job is to embody, encourage and inspire the culture of your organization. Culture has become the hot word in business today. A lot has been written on the subject, with many examples of who has gotten it right. As I have studied the culture of hundreds of organizations, I have found that successful cultures are often very different from each other. They value and believe different things and yet each is finding success. So instead of giving you the formula for building the perfect culture (because I am not sure there is a universal formula) I
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Those Who Tell The Stories – Rule The World

This week I had a chance to train the Wounded Warriors Project Speakers. What incredibly brave soldiers with amazing stories. I was reminded once again of the power a story has to emotionally impact those who hear it. Stories are a great way to make a connection. People love stories. People relate to stories. Stories are engaging, not only intellectually but also emotionally. When we hear a good story we automatically make a connection with the storyteller. As leaders we need to learn to tell a good story. In my book, “The Power of Storytelling” I break down the science and the art of telling a great story. For this post, let me synthesize that down to a couple of key points: One: Don’t talk too much. I was recently interviewed by a business magazine about storytelling and leadership. One of the great questions they asked is what is the number one mistake leaders
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Parents & Leaders Do 3 Things

I have four little kids. 9,7,5 & 2. For my career I speak to companies & write books on leadership. The more I think about it – they are same thing. Parents & Leaders do three things. Parents help their kids feel: 1. Safe 2. Loved 3. Empowered to reach their potential Leaders help their people feel: 1. Safe 2. Loved 3. Empowered to reach their potential That’s easier said than done but at its core that is it. To help your people feel safe they need to feel important, heard, understood & a part. To feel loved they need to feel like you (their leader) care about them. That you know them. That you think about them. That you listen to them. To feel empowered they need to be taught & trained. They need to be given the opportunity to stretch & to grow – to fail & to
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Your Leadership Creates Your Results

I believe we choose the level of influence we have with our people based on the approach to leadership we choose to take. In my observation there are three distinct approaches to leadership and each derives a different result.   Pretentious Leaders create contempt. Pretentious leaders are driven by ego. Their focus is not on their people; it’s on them. They choose style over function. When a leader is conceited, fake, disinterested or abrasive, they create feelings of resentment with their people. The lack of respect erodes trust and invites desires to undermine the leader’s authority. It’s easy to blame problems on your people and even to fire people who seem to be a thorn in your side, but those fixes are never more than temporary. I want to be clear that pretentious leadership creates contempt.   Positional Leaders create compliance. When leaders rely on position or authority they are
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How To Keep The Proper Perspective

Regardless of what you do, there are times we all lose sight of why we do it. In those moments – what gets you back on track and gives you perspective? I had a chance to sit down with my friend Sandra Joseph to talk about this dilemma and she has an interesting perspective as well as an incredible idea. Ty: Hi, I’m here with my good friend Sandra Joseph and Sandra has an amazing story.  Sandra was Christine in Phantom of the Opera for more than ten years, the longest running Christine in their history.  Obviously, Sandra has an incredible voice, but to me, you have an amazing story too.  One of my favorite parts of your story is this idea of the perspective box.  It’s just a cool concept and I think it’s so helpful for people to understand, to think about in their own life and what
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The True Measure of Leadership

Who is the best football coach in the history of the National Football League? If you were to go by who has won the most Super Bowls then it is tie between Chuck Noll and Bill Belichick, who have both won four Super Bowls. If you were to judge by winning percentage then Vince Lombardi is the best coach with a winning percentage of .740. If we judge football coaches as leaders then is winning percentage or titles won the correct barometer? Is it fair to judge a leader simply by the number of followers they have – like a popularity contest? Or is the ideal standard based on bottom line revenue and growth? The question isn’t who won the most games in the NFL or who won the most Super Bowls in the NFL – the question is who is the best coach in the history of the NFL? 
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Be With Your People

Building genuine relationships with those you lead is key for being a successful leader – a partner leader. One of the best ways to do this is to be with those you lead. Spend time with the people you serve. Rub shoulders with them. Live where they live. Understand what their duties are, their responsibilities, their challenges. See things from their vantage point, at eye level. The Marine Corps calls this “eyeball” leadership, where officers take time to walk in lockstep with those they are training and experience exactly what they are experiencing. They get in the trenches with them, literally. The result is a cohesiveness, a closeness, a feeling of unity that couldn’t be acquired any other way. “Walk slowly through the crowd,” advises John Maxwell. “Remember people’s names, smile at everyone, and be quick to offer help. People don’t care how much you know until they know how
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