The Power of a Name

There’s a new dry cleaner in my neighborhood. I went there a couple of times and then I’ve been out of town for the past month or so and I just went for the third time and as I walked in the guy working said “Ty Bennett, right?” And it surprised me.  I told him I was impressed with his ability to remember names.  He played off the complement, but was very interactive and personable during my visit. It reminded me how powerful a name was and where I learned that lesson. A few years ago I had a speech in Tulsa, Oklahoma.  I flew in late and got to the hotel.  I asked if the restaurant at the hotel was open and they said that it wasn’t. They said that there was a Panera Bread down the street that I could walk to that would still be open. So
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A Success Secret From The Navy Seals

On May 2, 2011, a group of Navy Seals stormed a compound in Abbottabad, Pakistan, successfully completing their operations of killing Osama Bin Laden.  Since that day, it seems that the world has been fascinated with the Navy Seals, and rightfully so. There have been multiple best selling books like No Easy Day and Fearless and some big blockbusters like Lone Survivor and Zero Dark Thirty that have ridden the tide of public interest in the mystery that is the Navy Seals.  Everyone wants to better understand what makes this group so successful. My personal fascination began last year when I had the privilege of sharing the stage with Kevin Lacz.  Lacz is a former Navy Seal sniper, breacher and and combat medic. Since meeting him, I have read multiple books and studied more about their operations. One of the success secrets of the Seals is learning to get very
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People Support What They Help Create

One of the key lessons I teach leaders is that – People Support What They Help Create. Our world has changed, and rapidly. Fifteen years ago, if you wanted your voice to be heard, you pretty much only believed it was heard if you held a position of leadership. Social media has changed all that and I don’t mean just because people have Facebook or Twitter or LinkedIn where they can go and voice their opinion. It has changed the psyche of our world. It has caused everyone to feel like his or her voice should be heard. Regardless of where people are in your organization, they mentally believe that their voice and their opinion matters. As a result, our top-down directives don’t work the same way they used to. We can’t just throw things at people and expect them to jump on it, to run with it, and go for
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Service Makes You Happier

One of the reasons that I love the Holiday Season is because of all of the good that is done in the world. We focus on others, serve those around us and look for ways to help. When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a tiny home in downtown Denver with three SUV’s packed full of Christmas. We had toys, candy and clothes for the four kids, food to fill their pantry, and some money for the parents. As we brought in the first presents I set them down next to a
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Be An Optimist

As I have studied successful people, one of the common traits I find is optimism. Not naive or overdone – just a positive approach to life, leadership, challenges, and what is possible. Those who believe in positive results think the world looks bright.  They see the good in things and not just the bad. They carry a smile on their face instead of a frown. Author John Maxwell said, “A pessimist is a person who regardless of the present is disappointed in the future.” An optimist then is a person who regardless of the present is excited about the future. The world is full of pessimists. We are conditioned to be negative and cynical. I find it interesting that very few people would admit to being negative. They use the excuse that they are “realists” not “pessimists”. The problem with that is reality is based on perception. We create our
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Investments Lead To Stories

Investments in people lead to stories. And the stories that are told invariably build the influence and reputation of the one doing the investing.   Think about it: -When you have exceptional service at a restaurant, what do you do? You tell the story. -When your boss does something extra special for you, what do you do? You tell the story. -When a friend goes out of their way to help you, what do you do? You tell the story. We love it when someone invests in us by providing exceptional attention and service, and because it is so unexpected or unusual, we almost always share.   One of my clients is Subway. I speak to their franchisees and managers quite often and when I do I always share a simple experience to illustrate this point. I was eating in a subway once in the middle of the afternoon and
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Litmus Test

Below are 12 questions you can ask yourself. They will help you to see whether your thinking is inward or outward, selfish or selfless. They are not designed to make you feel bad. Rather, they should help you stop and really analyze your thinking and your motives. Be honest with yourself. We can all improve our thinking. These questions will help you accurately assess where you are and in what areas you can improve.  In sales do you A) care more about the commission you make or B) more about the customer?  In leadership do you A) place blame or B) praise your people?  Do you A) feel threatened by the success of others or B) celebrate their triumphs?  In relationships do you A) try and change others or B) try to make yourself better?  In relationships do you A) want to win or B) do you want win-win?  When
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People Do Business With People They Know, Like, Trust and Value

There’s a fundamental rule of business that states: “People do business with people they know, like and trust.” We’ve all heard that, and even repeated it, but ultimately it is wrong. Ok, maybe wrong is not the right word. But the rule is incomplete. The truth is, people do business with people they know, like, trust and VALUE. Honesty and likeability are important, but if people don’t see you as valuable, they will never do business with you. If you don’t come across as professional, knowledgeable, and credible with the right skill set to get the job done, you will never be as influential and successful as you would like. So what do we do about it? How do we make ourselves more valuable? By constantly developing our knowledge, our skills and continually striving to get better. The fundamental rule of Business should read: “People do business with people they
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Build People Up, Don’t Tear People Down

People with integrity focus their attention on building up others as opposed to tearing them down. They avoid criticism, complaining and gossip and instead they celebrate the successes and praise the strengths of those around them. It is easy to get caught in the trap of gossip or negative speaking, but I love what Will Durrant said when he stated, “To speak ill of others is a dishonest way of praising ourselves.” Do you build people up or tear people down? To illustrate this point further, let me tell you about an interesting study. Friends Gary Hamel and C.K. Prahalad wrote about a study conducted with a group of monkeys. Four monkeys were placed in a room that had a tall pole in the center. Suspended from the top of that pole was a bunch of bananas. One of the hungry monkeys started climbing the pole to get something to
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Three Questions To Ask Yourself For Maximum Performance

In a conversation on adding value, New York Times bestselling author Brendan Burchard proposed three questions we should ask ourselves. As you finish a project, contribute to the team or look for ways to add value as a partner leader, I want you to ask yourself these three questions on a regular basis. I put it on a sticky note as I was writing my book Partnership is the New Leadership because I want the content to add enormous value. Answering all three in the affirmative will accomplish that goal. Question 1. Is what I am creating/contributing distinct? Is your contribution different in a significant way? Is it adding value in a way that no one else has done? Does it stand out? Does it look and feel aesthetically unique? Is it something that will impress people because it is coming from an angle that others haven’t thought of? It’s
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