Relevant Leadership Blog

I don’t often use acronyms. It’s not that I don’t like them – I just often find them to be cheesy or a stretch. With that being said, I want to share an awesome acronym with you today that I think you should adopt. David Horsager, the author of The Trust Edge told me about the growth and success of Caribou Coffee. They have become the #2 coffee chain in North America behind Starbucks. The retention of their employees in a high turnover industry is remarkable, but the customer service that their front line baristas provide is impeccable. Caribou Coffee