Go Serve Someone

On Tuesday I was running late to the airport.   I decided to park inside to be closer, but there was an attendant at the gate that said it was full and I had to go to the economy parking. I took the trip around the airport to get back to the economy parking and struggled to find a spot. After parking a long ways away from any of the bus stops I ran to catch a bus I could see in the distance only to find it was full. I waited another 5 minutes for the next bus as I got the notification that my flight was boarding. The second bus came and there was room. I got in ready to zoom to the terminal but there were several elderly passengers with wheel chairs, walkers and canes that all had to get off. At this point my anxiety was
Continue Reading

Can You Laugh At Yourself?

Last month my 12-year-old daughter, Andie, was diagnosed with scarlet fever, strep throat and the flu all at the same time.   She felt miserable and the rash from scarlet fever covered her body and face.  I felt horrible for her. At its very worse, she came downstairs and said, “Dad I look like I a tomato that got sunburned and then someone beat me up” 🙂   I loved that she could laugh at herself even in the midst of feeling bad and, well let’s face it, looking horrible.   For all of us, learning to laugh at ourselves has very positive benefits. Note that I said laugh at ourselves, which means that we don’t take ourselves too seriously. This is not to be confused with negative self-talk and poor self-image.   Benefit #1 – It improves our health   According to psychologist and humor researcher Dr. Arnie Cann, Laughter
Continue Reading

People Join Companies But They Leave Bosses

This week I spoke for a Pharmaceutical company. In preparation for my speech I interviewed a couple of their sales reps over the phone and went on a ride along with another rep. I found it interesting that all of them at some point brought up their loyalty based off of the relationship they had with their manager. They said things like: “If you connect with the right manager it will make all the difference” “I left my last company because of my manager and I’m staying here because I have a great manager”   You’ve probably heard the saying that people join companies but they leave bosses.   The bureau of labor statistics reports that today’s average worker will have fifteen to twenty jobs before they retire and the #1 reason for changing jobs is bad management/bad culture.   Le Roy H. Kurtz of General Motors once poignantly observed:
Continue Reading

How Often Are You Having a Culture Conversation?

This week on my podcast I interviewed Tim Sanders, NY Times best selling author and leadership expert. One of the great points that Tim made was that leaders who want to build a strong culture need to have culture conversations often.   He used the example of Zappos and how often they discussed culture within their organization. From the call center employee up to CEO, Tony Hsieh, they had culture conversations on a very regular basis.   I was thinking about that idea yesterday as I was at a conference talking to Chris Tomasso, who is the CEO of First Watch Restaurants.  We were talking about our friend, Ken Pendery, who is now the Chairman of First Watch restaurants. I asked him what Ken’s role is and his response surprised me. He said Ken is the Chief Culture Officer, which means that his job is to go and have conversations
Continue Reading

Stories Make Everything Better

On Monday, I sat in an Irrigation Company Board meeting in Idaho for shareholders who own water rights. We bought a cabin/ranch property last year and with it bought water rights on the canal that runs through our property. The shareholders in the room were primarily farmers and ranch owners – this is a gruff bunch. The President of the Board started the meeting with a funny little story that poked fun at farmers and made everyone laugh and my thought automatically was – Stories make everything better Storytelling a skill that can enhance virtually every situation.   Last week Kyle Bringhurst reviewed my book The Power of Storytelling http://www.kylebringhurst.com/reviews/book-review/the-power-of-storytelling/   In his review he shared his 8 favorite quotes from my book & I wanted to share these quotes because they give practical ideas on how to share stories more effectively.   Top 8 Quotes “You don’t retell a
Continue Reading

Why Do Leaders Fail?

One of the speakers I brought to The Leadership Inc Institute last year was Dr. Clinton Longnecker. Dr. Longenecker discussed leadership with a group of 50 leaders from various companies in Salt Lake City, UT. One of the fascinating discussions stemmed from the question, Why Do Leaders Fail?   There are probably a myriad of answers as to why leaders fail, but I want to boil it down to three “ins” that need to be out. 1.Incongruency 2. Incompetency 3. Inconsistency   Incongruency – when leaders are not congruent they erode their influence and create distrust. We see this when a leader’s actions are contrary to their words; when the expectations or standards don’t apply to themselves, or when they don’t live the values they profess. To avoid failure in this area, leaders need to practice what they preach and set an example that people can follow.   Incompetency –
Continue Reading

Truly Successful People Value Growth

One of the things I have observed from truly successful people is that they value growth. They are constantly learning & getting better and to facilitate that growth they remain humble. After hours, weeks and years of hard work, it is amazing when that hard work starts to pay off and you start to see success and your goals coming to fruition. But so many fall into a similar trap as they begin to experience some success: a lack of humility. These words from Wynton Marsalis, the Pulitzer-prize winning musician and composer, serve as a necessary reminder when you begin to experience success: “You can tell when someone is truly humble, because they consistently observe and listen, the humble improve. They don’t assume, ‘I know the way.’ Humility engenders learning because it beats back the arrogance that puts blinders on. It leaves you open for truths to reveal themselves.” You
Continue Reading

Do You Have A Growth Mindset?

A couple of months ago I was working with a company who was using Carol Dweck’s book Mindset as a group study. Then last week a friend asked me if I had ever read the book Mindset? And yesterday while recording a podcast interview my guest talked about the importance of a growth mindset and so I figured the universe was trying to tell me to pull out this book that I read years ago and revisit it.   Mindset is a great book that I highly recommend and in it Dr. Dweck explains that there are five facets to this growth mindset.   Number one is to learn from failure. How we respond to failure and what we take from it is crucial. Number two is to embrace obstacles. Be willing to do the hard thing. Number three is giving your best effort, regardless of how you feel. It
Continue Reading

Better Motives Lead to Better Collaboration

Yesterday we hosted our Leadership Inc Institute and the trainer was Neil Staker.   We spent the day talking about collaboration and communication – it was great.   One of the points that stood out to me was that when it comes to dealing with people, our motives are more important than our behavior.   Why? Because better motives lead to better collaboration.   Even when we behave correctly (do the right things) if our motives are off, it can impact how it’s received and therefore the outcome.   Here are some examples: Offering advice under the guise of being helpful when you’re really just annoyed. Doing a job for others because you don’t trust them or are tired of waiting. Acting polite or supportive in front of people, only to criticize them or their ideas later. Asking questions that have more to do with undermining than understanding.   Are
Continue Reading