My favorite fast food restaurant is Chick-fil-a. I love it! I love the chicken, but it’s the service that always leaves me impressed.
According to QSR Magazine’s annual drive-thru report, Chick-fil-a is statistically the most polite restaurant chain out there. According to the report, Chick-fil-A employees said “thank you” in 95.2% of all drive-thru encounters and it really pays off. In 2015, the chain generated more revenue per restaurant than any other chain in the US. It’s these small pleasantries that really set Chick-fil-a apart in the industry and drives higher sales. The company invests more in its employees and they definitely see the benefit on the bottom line.
Investing more time and effort into customer service will always pay off. It certainly keeps me, and thousands of other Chick-fil-a customers, coming back for more. I’ve never left Chick-fil-a without feeling like a valued customer who received superior service and that goes a long way.
How is your customer service? Would people describe you as polite? A little “please” and “thank you” will go a long way.