The Psychology of Customer Service

Here is the transcript from the video: Ty – Hi, my name is Ty Bennett, I’m the author of The Power of Influence and The Power of Storytelling and in today’s video we are going to share with you the Psychology of Customer Service. I say we because I have a coaching client and friend Sydne Jacques here with me in studio and Sydne and I will be doing this video together. Sydne, thanks for being here. Sydne – I’m happy to be here. Ty – Sydne, let me brag on you for a minute – for those of you who don’t know Sydne – she is the Founder and CEO of Jacques and Associates, which is an multi-million dollar, award-winning engineering firm. Sydne is the also an amazing speaker and expert on creating distinction and as we were discussing customer service one day, we broke down the psychology of
Continue Reading

What Caused The Financial Crisis and Is It Affecting You

What Caused The Financial Crisis & Is It Affecting You I realize that the title of this blog might cause you to believe this is a post about money. It’s not. This is about failure. Specifically what causes it. Think about it – What causes failure? As I’ve asked people that question the typical response is incompetence. It is a lack of knowledge or skill needed to get the job done. And while that may be true on a small scale – significant failure is caused by something very different. What caused the financial crisis? Was it incompetence? If we believe it was incompetence then we are saying that everyone on Wall Street is an idiot, which may sound funny, but it’s not true. The people working on Wall Street and those who contributed the most to the financial crisis were some of the most competent people out there. What
Continue Reading

Five Presentation Tips From Shark Tank

My favorite show on TV is Shark Tank. If you haven’t ever seen it – it is a reality TV show where hopeful entrepreneurs pitch their business/product ideas to millionaire and billionaire investors – inviting them to invest in their companies with their own money. These investors include Mark Cuban (Owner of the Dallas Mavericks), Daymond John (Creator of FUBU) and others. I am an entrepreneur at heart. I love seeing innovative ideas and people who are creating something from scratch. I love the sacrifice and the passion. I love the negotiations and the valuation process of a pitch. But the thing that I love the most about Shark Tank is what we can learn about giving presentations from the entrepreneur’s presentations. When I was in High School I competed in an entrepreneurship competition against 10,000 other kids. In the competition we had to conceive of a business, write a
Continue Reading