Golden Rule x 12

  The Golden Rule is the foundation for moral decency in every culture. The way we treat each other matters. “You shall love your neighbor as yourself.” Judeo-Christian – Leviticus 19:18   “Don’t go around hurting people, and try to understand things.” Native American – in Hopi Culture, the Spider Grandmother gave two rules.   “One going to take a pointed stick to pinch a baby bird should first try it on himself to feel how it hurts.” African – Yoruba Proverb   In happiness and suffering, in joy and grief, we should regard all creatures as we regard our own self.” Jainism – Lord Mahavir 24th Tirthankara   “The heart of the person before you is a mirror. See there your own form.” Shinto   “What would you would avoid suffering yourself, seek not to impose upon others.” Greek Philosopher – Epictetus   “One should seek for others the happiness
Continue Reading

The Most Important Questions Can’t Be Answered With Numbers

I recently listened to a great speaker named Jason Kotecki and he made a great point that the most important questions can’t be answered with numbers. Look at the questions we normally ask: How much money do you make? How many Facebook friends do you have? How many square feet make up your home?  What is it worth? What titles do you have or awards have you won? How many degrees have you earned?  How many letters are after your name?  How many hours do you work?  How big is your office?  How expensive is your car?  What is your kids’ GPA?  How many extracurricular activities are they involved in? How much money does that cost you?  What about the tuition?  How many boards do you serve on? What do they have in common? All can be answered with a number. But the most important questions cannot be easily quantified
Continue Reading

Give 100%, 100% Of The Time

Do you give 100% at work, at school, and at home? Some people probably think of giving 100% this way: 12% for Monday, 23% for Tuesday, 40% for Wednesday, 20% for Thursday, 5% for Friday = 100%. Too many people coast through life, only doing what is required to get by. Giving 100%, 100% of the time is the effort required to stop getting by and start getting ahead. It is the difference between playing not to lose and playing to win.   Living by design and not default. Giving 100% will separate you from the rest. It will build your integrity and your results.   John Wooden was one of the greatest basketball coaches of all time. His ten NCAA national championships in a 12-year period while at UCLA are unmatched by any other college basketball coach. John used to tell his players, “Give 100% today, because you can’t
Continue Reading

Are You Investing In People?

A few weeks ago we took the kids to Universal Studios in California. They were over the moon about Harry Potter World. They wore their house robes, carried a wand from Olivander’s Wand Shop, drank butter beer and performed spells throughout Hogsmead. It was magical. As we ventured out the rest of the park we quickly found the Minnions ride. As we waited a worker named Derek talked to us about our day. He asked where we had been and he told us about all the other rides we needed to do before we left the park. After the Minnions rode we were surprised to see Derek waiting for is with front of the line passes for all the rides we had talked about! Derek invested in us. He went above and beyond. He didn’t just do what was in his job description- he invested. He surprised us. He made
Continue Reading

Do You Think Inward or Outward?

It’s not about you – it’s about them! The focus of an influencer is always on the audience. If you are a speaker – it’s about the people listening to you. If you are in sales – it’s about your customer or prospect. If you are a leader – it’s about the people you are leading. If you are a teacher – it’s about your students. If you are a parent – it’s about your children Almost everyone has this backwards. They think being influential means they need to become polished or powerful. Influence, though, is all about the audience. Be it an audience of one or one thousand. When it’s about them, they get it, and we grow in their eyes. I think one of the keys to success is developing outward thinking. By thinking out instead of in, by concentrating on others instead of on us, a tremendous transformation
Continue Reading

Am I A Good Listener?

Steven Ash, “The Career Doctor” developed this listening test. It is a great way to see where you rate as a listener. Good luck! Give yourself 4 points if the answer to the following questions is Always; three points for Usually; two points for Rarely; and one point for Never.   __ Do I allow the speaker to finish without interrupting? __ Do I listen “between the lines”; that is for the subtext? __ When writing a message, do I listen for and set down the key facts and phrases? __ Do I repeat what the person just said to clarify the meaning? __ Do I avoid getting hostile and/or agitated when I disagree with the speaker? __ Do I tune out distractions when listening? __Do I make an effort to seem interested in what the other person is saying?   Scoring 26 or higher – You are an excellent
Continue Reading

How Do I Add Value?

As a leader, your job is to add value. Your team, your people, your customers, your investors, your friends and your family. Your job is to add value. Here are three questions that will help you do just that.   Question 1: Is what I am creating/contributing distinct?   Is your contribution different in a significant way? Is it adding value in a way that no one else has done? Does it stand out? Does it look and feel esthetically unique? Is it something that will impress people because it is coming from an angle that others haven’t thought of?   It’s not crazy or out there, but it is distinct and stands out.   Question 2: Is this my most excellent contribution?   Did you just throw it together or did you do a good job? Did you put in the time to prepare and give it your best
Continue Reading

Resume Virtues vs. Eulogy Virtues

How do you want to be remembered?  Would you rather be known for the business deals you brokered and the fame you amassed or the people you helped and relationships you had?   David Brooks, in an editorial titled “The Moral Bucket List,” developed the concept that there are “two sets of virtues, the résumé virtues and the eulogy virtues. The résumé virtues are the skills you bring to the marketplace. The eulogy virtues are the ones that are talked about at your funeral.”   Both types of virtues are important and worth pursuing and honing, but only eulogy virtues have any lasting value and legacy.  Developing résumé virtues is fairly straightforward.  You read more books, you practice, you develop skills & you get more education.  But the development of eulogy virtues is not as clear-cut.  It involves a lifetime of making good decisions and prioritizing things of lasting value.
Continue Reading

Are You Known For Customer Service?

My favorite fast food restaurant is Chick-fil-a.  I love it!  I love the chicken, but it’s the service that always leaves me impressed. According to QSR Magazine’s annual drive-thru report, Chick-fil-a is statistically the most polite restaurant chain out there.  According to the report, Chick-fil-A employees said “thank you” in 95.2% of all drive-thru encounters and it really pays off.  In 2015, the chain generated more revenue per restaurant than any other chain in the US.  It’s these small pleasantries that really set Chick-fil-a apart in the industry and drives higher sales.  The company invests more in its employees and they definitely see the benefit on the bottom line.   Investing more time and effort into customer service will always pay off.  It certainly keeps me, and thousands of other Chick-fil-a customers, coming back for more.  I’ve never left Chick-fil-a without feeling like a valued customer who received superior service and that goes a long way.  
Continue Reading

The Lost Art of Handwritten Notes

A few weeks ago I was boarding a Delta flight from San Antonio, Texas to Salt Lake City, UT. I am a loyal Delta flyer and am often upgraded to first class as I was on this flight. When I got to my seat I found a handwritten note on my seat with two chocolates. It read: Mr. Bennett, Thank you for your continued business and loyalty as a Diamond Medallion with us! We truly appreciate you here in SAT!! Each of the first class seats had a handwritten note and some chocolate. The guy next to me was amazed at the fact that they were personalized (his talked about how he has flown over 2 million miles with Delta). It reminded me of the power of a handwritten note. It stands out. It is meaningful. It shows that you took time. That you really care. As technology makes communication
Continue Reading