Service Makes You Happier

One of the reasons that I love the Holiday Season is because of all of the good that is done in the world. We focus on others, serve those around us and look for ways to help. When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a tiny home in downtown Denver with three SUV’s packed full of Christmas. We had toys, candy and clothes for the four kids, food to fill their pantry, and some money for the parents. As we brought in the first presents I set them down next to a
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Are You Leaving A Legacy?

My dad recently gave me a copy of the book Larry H. Miller – Behind The Drive by Bryan Miller, a compilation of stories about the life of Larry H. Miller.  Miller was a Utah businessman and philanthropist.  He started his career as a low level employee in the automotive industry, eventually growing his empire to be the 10th largest U.S. automotive dealer, with 42 dealership across the country. Miller was also a great sports enthusiast.  In 1985, Miller purchased 50% interest in the NBA team, the Utah Jazz, and bought the remaining 50% in 1986.  He continued his interest in sports, purchasing other professional teams including the Brigham Bees and Utah Starzz. Miller was a great philanthropist, leaving a legacy of service and giving up to his death in 2009. The book, Behind The Drive, details 99 unique experiences from different people that had interactions with Larry Miller at
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3 Things Service Does For You

At this time of year many people are service oriented and look for ways to make a difference for others. It is one of the reasons I love the holiday season. And although service is about helping the other person, providing service is truly reciprocal. Here are three ways service also serves the server. Service Makes You Happier When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a tiny home in downtown Denver with three SUV’s packed full of Christmas. We had toys, candy and clothes for the four kids, food to fill their
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Be A Servant Leader

Dwight D. Eisenhower once famously said: “You don’t lead by hitting people over the head – that’s assault, not leadership.” A soft touch, a willingness to listen and help is much more preferable – and effective. As supreme commander of Allied Troops during World War II, Eisenhower led hundreds of thousands of men – 160,000 alone in the D-Day invasion – but still managed to make them think he knew them personally. His habit was to get out of his office whenever possible and walk and talk with men up and down the ranks, and he encouraged his officers to do the same. “You must know every single one of your men,” he taught. “It is not enough that you are the best soldier in that unit, that you are the strongest, the toughest, the most durable, the best equipped, technically – you must be their leader, their father, their
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Customer Service Isn’t Costly, But It’s Priceless

A coaching client of mine heads up sales for an event rental company in California. In one of our phone calls she shared a line that resonated with me – “Customer Service isn’t costly, but it’s priceless.” I completely agree with this statement. Customer service is priceless because of the results that it creates. When we simply provide the type of customer service that is expected then we rarely build relationships and never build loyalty. Loyalty and repeat business are the result of impressive or amazing customer service. Let me give you an example. I was speaking for a group of designers at a high-end furniture store. As we discussed customer service and it’s impact on relationships and business, one of the designers, Leslie, shared a recent experience. Leslie said, “I have a client that I have done work for in the past and we are friends on Facebook. A
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The Two Most Important Days of Your Life

  I’m excited to share my new book – The Two Most Important Days of Your Life. The book – The Two Most Important Days of Your Life is a fable based on a true story. Years ago, my friend Wes Blatter received an unexpected phone call that quickly put life into perspective. On the other end of the line was a devastated and emotional mother. She greeted Wes, and said, “I don’t know if you remember me or my family but ten years ago you were my son Danny’s Scout Master.” She paused momentarily and then said, “The reason I am calling is because Danny committed suicide yesterday. He left a note describing how you had been a positive influence in his life and asked for you to speak at his funeral.” Not only was Wes shocked at the reality of the situation, but also after so many years
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3 Things Service Does For You

Although service is about helping the other person, providing service is truly reciprocal. Here are three ways service also serves the server. 1. Service Makes You Happier When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a tiny home in downtown Denver with three SUV’s packed full of Christmas. We had toys, candy and clothes for the four kids, food to fill their pantry, and some money for the parents. As we brought in the first presents I set them down next to a tiny, modestly decorated Christmas tree. Under the tree there were
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Service Leads To Influence

One of the quickest ways to increase your leadership status is to become a service-oriented person. I know what you are thinking – “What does service have to do with leadership?” Well, it is actually proven that becoming a contributor increases your influence. Below I’ll explain using a quick excerpt from my book – The Power of Influence A study at the University of Kent in southern England was dedicated to figuring out how givers are perceived. Researchers conducted an experiment called a “cooperation game” in which participants were each given a small amount of money and asked to contribute to a common fund. Next, the researchers doubled the common fund and passed it out equally to members of the group. In this game, the best thing for everyone is to continually reinvest their money and keep doubling the fund. But if you’re crafty, rather than cooperate you’ll be tempted
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The Spirit of The Season

My wish for you, this time of year, whether you celebrate Christmas, Hanukkah, Kwanzaa, or any other holiday is that you feel the Spirit of The Season. The spirit that makes us forget ourselves and focus on others. The spirit that makes us aware of others needs and willing to reach out to help and to serve. This is the spirit of the season that we all need more of throughout the whole year. Many of you have probably seen the stories about the anonymous donors at Kmart who have been paying off the layaway items for others. If you haven’t you can read one of the articles HERE Last Friday night our family was at home having a nice night and my wife Sarah was reading the article I posted above. She was touched by the generosity of others and said, “Ty, I want to go and do this.
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Merry Christmas & Happy Holidays

This week I want to wish all of you a Merry Christmas and Happy Holidays! I love this time of year. I love spending time with family and friends. I love the excitement and anticipation that my kids have. But mostly I love the spirit of good will that people have this time of year. One of the Christmas’ that I remember most was when i was 18 years old. This was the Christmas that I learned about the power of spirit of Christmas. When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a
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