Am I A Good Listener?

Steven Ash, “The Career Doctor” developed this listening test. It is a great way to see where you rate as a listener. Good luck! Give yourself 4 points if the answer to the following questions is Always; three points for Usually; two points for Rarely; and one point for Never.   __ Do I allow the speaker to finish without interrupting? __ Do I listen “between the lines”; that is for the subtext? __ When writing a message, do I listen for and set down the key facts and phrases? __ Do I repeat what the person just said to clarify the meaning? __ Do I avoid getting hostile and/or agitated when I disagree with the speaker? __ Do I tune out distractions when listening? __Do I make an effort to seem interested in what the other person is saying?   Scoring 26 or higher – You are an excellent
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The Little Things Can Make A Big Difference

  On the slopes of Long’s Peak in Colorado lay the ruins of a gigantic tree. Naturalists tell us that it stood for some 400 years. It was a seedling when Columbus landed at San Salvador, and half grown when the Pilgrims settled at Plymouth. During the course of its long life, it was struck by lightning 14 times and the innumerable avalanches and storms of four centuries thundered past it. It survived them all. In the end, however, an army of beetles attacked the tree and leveled it to the ground. The insects ate their way throughout the bark and gradually destroyed the inner strength of the tree by their tiny, but incessant attacks. A forest giant which age had not withered, nor lightning blasted, nor storms subdued, fell at last before beetles so small that a man could crush them between his forefinger and his thumb. Just as
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How Does A Person Become Legendary?

I have thought a lot about the word legendary. How would you describe it? When I think about legendary people – they come from all walks of life; they lead families, countries, businesses, movements & religions. They leave their mark. They are legendary. So I developed a set of 5 questions that I am asking myself & I want to invite you to ask yourself if you want to live legendary lives. Are you focused on being important or focused on doing important work? Are you focused on how much you make or are you focused on how much impact you make? Are you worried about fitting in or focused on standing out? Are you seeking popularity or are you seeking mastery? Do you concern yourself with being served or with serving others? Save
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Resume Virtues vs. Eulogy Virtues

How do you want to be remembered?  Would you rather be known for the business deals you brokered and the fame you amassed or the people you helped and relationships you had?   David Brooks, in an editorial titled “The Moral Bucket List,” developed the concept that there are “two sets of virtues, the résumé virtues and the eulogy virtues. The résumé virtues are the skills you bring to the marketplace. The eulogy virtues are the ones that are talked about at your funeral.”   Both types of virtues are important and worth pursuing and honing, but only eulogy virtues have any lasting value and legacy.  Developing résumé virtues is fairly straightforward.  You read more books, you practice, you develop skills & you get more education.  But the development of eulogy virtues is not as clear-cut.  It involves a lifetime of making good decisions and prioritizing things of lasting value.
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Are You Known For Customer Service?

My favorite fast food restaurant is Chick-fil-a.  I love it!  I love the chicken, but it’s the service that always leaves me impressed. According to QSR Magazine’s annual drive-thru report, Chick-fil-a is statistically the most polite restaurant chain out there.  According to the report, Chick-fil-A employees said “thank you” in 95.2% of all drive-thru encounters and it really pays off.  In 2015, the chain generated more revenue per restaurant than any other chain in the US.  It’s these small pleasantries that really set Chick-fil-a apart in the industry and drives higher sales.  The company invests more in its employees and they definitely see the benefit on the bottom line.   Investing more time and effort into customer service will always pay off.  It certainly keeps me, and thousands of other Chick-fil-a customers, coming back for more.  I’ve never left Chick-fil-a without feeling like a valued customer who received superior service and that goes a long way.  
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When Was The Last Time You Made Someone Feel Special?

I want you to take a minute and ask yourself this question: When was the last time I made someone feel special?   When was the last time you went above and beyond to make a difference for someone? When was the last time you did something for your spouse, your kids, your team, or a stranger?   I was inspired last week on Valentine’s Day by an 8th grader named Ryan.   Last year on Valentine’s Day, as a 7th grader Ryan noticed some girls had more flowers and gifts than they could carry and others had nothing, He decided he wanted to make every girl feel special on Valentine’s Day and so Ryan made a goal to present a carnation to every girl at American Fork Junior High.   He started working odd jobs around his house and doing all he could to make enough money to carry out his goal
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Kindness Is A Better Game Plan

I could write this from a human decency standpoint and help you to see that we should be kinder to each other and extol the virtues of living this way but I also know that the people who need to read this are thinking what’s in it for me. So let me tell you why kindness is a strategy that will make you more influential. In other words – it’s a better game plan. Last week I got stuck in the middle of the chaos of Delta’s worldwide computer system going down. I was flying through Atlanta on my way to Boston. We landed at 7:30 and because of the system failure we couldn’t pull into the gate. We sat on the tarmac until 10:30 pm, there were hundreds of planes that were in our same boat so once they got the system back online it took quite a while
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The Power of a Name

There’s a new dry cleaner in my neighborhood. I went there a couple of times and then I’ve been out of town for the past month or so and I just went for the third time and as I walked in the guy working said “Ty Bennett, right?” And it surprised me.  I told him I was impressed with his ability to remember names.  He played off the complement, but was very interactive and personable during my visit. It reminded me how powerful a name was and where I learned that lesson. A few years ago I had a speech in Tulsa, Oklahoma.  I flew in late and got to the hotel.  I asked if the restaurant at the hotel was open and they said that it wasn’t. They said that there was a Panera Bread down the street that I could walk to that would still be open. So
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A Success Secret From The Navy Seals

On May 2, 2011, a group of Navy Seals stormed a compound in Abbottabad, Pakistan, successfully completing their operations of killing Osama Bin Laden.  Since that day, it seems that the world has been fascinated with the Navy Seals, and rightfully so. There have been multiple best selling books like No Easy Day and Fearless and some big blockbusters like Lone Survivor and Zero Dark Thirty that have ridden the tide of public interest in the mystery that is the Navy Seals.  Everyone wants to better understand what makes this group so successful. My personal fascination began last year when I had the privilege of sharing the stage with Kevin Lacz.  Lacz is a former Navy Seal sniper, breacher and and combat medic. Since meeting him, I have read multiple books and studied more about their operations. One of the success secrets of the Seals is learning to get very
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One of My Favorite Stories For The Lesson It Teaches

One of my favorite stories illustrates the dramatic effect increased confidence will have in your life. It is story written in 1914 by Harry Leon Wilson, called Bunker Bean. Bunker Bean’s parents died when he was a child leaving him to grow up on the street. As an adult Bunker Bean struggled to survive. He was weak and timid as he lived in fear, struggling from job to job just to make ends meet. Then one day as he was living in a boarding house he met a man who was a spiritual medium. The man convinced Bunker Bean that he had special powers and he taught him about reincarnation. The medium taught him that people had lived before as other people, and that for enough money, he would tell Bunker Bean about his previous life. Bunker Bean scraped together the money after a couple of weeks and upon paying
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