Resume Virtues vs. Eulogy Virtues

How do you want to be remembered?  Would you rather be known for the business deals you brokered and the fame you amassed or the people you helped and relationships you had?   David Brooks, in an editorial titled “The Moral Bucket List,” developed the concept that there are “two sets of virtues, the résumé virtues and the eulogy virtues. The résumé virtues are the skills you bring to the marketplace. The eulogy virtues are the ones that are talked about at your funeral.”   Both types of virtues are important and worth pursuing and honing, but only eulogy virtues have any lasting value and legacy.  Developing résumé virtues is fairly straightforward.  You read more books, you practice, you develop skills & you get more education.  But the development of eulogy virtues is not as clear-cut.  It involves a lifetime of making good decisions and prioritizing things of lasting value.
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Are You Known For Customer Service?

My favorite fast food restaurant is Chick-fil-a.  I love it!  I love the chicken, but it’s the service that always leaves me impressed. According to QSR Magazine’s annual drive-thru report, Chick-fil-a is statistically the most polite restaurant chain out there.  According to the report, Chick-fil-A employees said “thank you” in 95.2% of all drive-thru encounters and it really pays off.  In 2015, the chain generated more revenue per restaurant than any other chain in the US.  It’s these small pleasantries that really set Chick-fil-a apart in the industry and drives higher sales.  The company invests more in its employees and they definitely see the benefit on the bottom line.   Investing more time and effort into customer service will always pay off.  It certainly keeps me, and thousands of other Chick-fil-a customers, coming back for more.  I’ve never left Chick-fil-a without feeling like a valued customer who received superior service and that goes a long way.  
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When Was The Last Time You Made Someone Feel Special?

I want you to take a minute and ask yourself this question: When was the last time I made someone feel special?   When was the last time you went above and beyond to make a difference for someone? When was the last time you did something for your spouse, your kids, your team, or a stranger?   I was inspired last week on Valentine’s Day by an 8th grader named Ryan.   Last year on Valentine’s Day, as a 7th grader Ryan noticed some girls had more flowers and gifts than they could carry and others had nothing, He decided he wanted to make every girl feel special on Valentine’s Day and so Ryan made a goal to present a carnation to every girl at American Fork Junior High.   He started working odd jobs around his house and doing all he could to make enough money to carry out his goal
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Kindness Is A Better Game Plan

I could write this from a human decency standpoint and help you to see that we should be kinder to each other and extol the virtues of living this way but I also know that the people who need to read this are thinking what’s in it for me. So let me tell you why kindness is a strategy that will make you more influential. In other words – it’s a better game plan. Last week I got stuck in the middle of the chaos of Delta’s worldwide computer system going down. I was flying through Atlanta on my way to Boston. We landed at 7:30 and because of the system failure we couldn’t pull into the gate. We sat on the tarmac until 10:30 pm, there were hundreds of planes that were in our same boat so once they got the system back online it took quite a while
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The Power of a Name

There’s a new dry cleaner in my neighborhood. I went there a couple of times and then I’ve been out of town for the past month or so and I just went for the third time and as I walked in the guy working said “Ty Bennett, right?” And it surprised me.  I told him I was impressed with his ability to remember names.  He played off the complement, but was very interactive and personable during my visit. It reminded me how powerful a name was and where I learned that lesson. A few years ago I had a speech in Tulsa, Oklahoma.  I flew in late and got to the hotel.  I asked if the restaurant at the hotel was open and they said that it wasn’t. They said that there was a Panera Bread down the street that I could walk to that would still be open. So
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A Success Secret From The Navy Seals

On May 2, 2011, a group of Navy Seals stormed a compound in Abbottabad, Pakistan, successfully completing their operations of killing Osama Bin Laden.  Since that day, it seems that the world has been fascinated with the Navy Seals, and rightfully so. There have been multiple best selling books like No Easy Day and Fearless and some big blockbusters like Lone Survivor and Zero Dark Thirty that have ridden the tide of public interest in the mystery that is the Navy Seals.  Everyone wants to better understand what makes this group so successful. My personal fascination began last year when I had the privilege of sharing the stage with Kevin Lacz.  Lacz is a former Navy Seal sniper, breacher and and combat medic. Since meeting him, I have read multiple books and studied more about their operations. One of the success secrets of the Seals is learning to get very
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One of My Favorite Stories For The Lesson It Teaches

One of my favorite stories illustrates the dramatic effect increased confidence will have in your life. It is story written in 1914 by Harry Leon Wilson, called Bunker Bean. Bunker Bean’s parents died when he was a child leaving him to grow up on the street. As an adult Bunker Bean struggled to survive. He was weak and timid as he lived in fear, struggling from job to job just to make ends meet. Then one day as he was living in a boarding house he met a man who was a spiritual medium. The man convinced Bunker Bean that he had special powers and he taught him about reincarnation. The medium taught him that people had lived before as other people, and that for enough money, he would tell Bunker Bean about his previous life. Bunker Bean scraped together the money after a couple of weeks and upon paying
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Service Makes You Happier

One of the reasons that I love the Holiday Season is because of all of the good that is done in the world. We focus on others, serve those around us and look for ways to help. When I was in high school, I decided that our DECA club needed to do something that brought us together and provided service. As we discussed it, one of the girls suggested we provide Christmas for a family who needed it. We all got on board, soliciting donations, money, and food. With a monumental effort, we showed up Christmas Eve at the front door of a tiny home in downtown Denver with three SUV’s packed full of Christmas. We had toys, candy and clothes for the four kids, food to fill their pantry, and some money for the parents. As we brought in the first presents I set them down next to a
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What is Your Word For 2017?

Every year I choose a word: one single word that I focus on throughout the year. It becomes the subject of my study, the focus of my thoughts, and it defines the traits I wish to gain in that year. Like Benjamin Franklin’s 13 virtues, my word becomes part of me in that year. The first year I started this I chose the word communication. I always felt like I was a natural communicator but I wanted to turn a raw talent into a strength. At the time I wanted to become a professional speaker and was speaking regularly in building our business. I read books on communication, presenting, public speaking and story telling. I worked very hard to eliminate any filler words from my speech, such as um, or ah. I recorded myself every time I presented, either in audio or video, and analyzed what worked, what didn’t work, and
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Confidence Will Change Your World

The word confidence means to go forward with faith. Self-confidence causes you to act. It is bold but not overbearing. It dispels doubt and fear. It is personal power. Ralph Ellison said, “Power doesn’t have to show off. Power is confident, self-assuring, self-starting and self-stopping, self-warming and self-justifying. When you have it, you know it.”  When you have confidence in yourself, you gain confidence in others. Great leaders have great confidence. It is attractive, focused and contagious. Many military leaders were known for their supreme confidence on the battlefield. One of those was Napoleon Bonaparte. The Duke of Wellington said,  “In my opinion Napoleon’s presence on the field of battle was the equivalent of 100,000 additional troops. His very name acquired a mythical power and his supreme confidence of himself was transferred as if by magic to those serving under his command.” No wonder so many people followed him! Confidence
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