Golden Rule x 12

  The Golden Rule is the foundation for moral decency in every culture. The way we treat each other matters. “You shall love your neighbor as yourself.” Judeo-Christian – Leviticus 19:18   “Don’t go around hurting people, and try to understand things.” Native American – in Hopi Culture, the Spider Grandmother gave two rules.   “One going to take a pointed stick to pinch a baby bird should first try it on himself to feel how it hurts.” African – Yoruba Proverb   In happiness and suffering, in joy and grief, we should regard all creatures as we regard our own self.” Jainism – Lord Mahavir 24th Tirthankara   “The heart of the person before you is a mirror. See there your own form.” Shinto   “What would you would avoid suffering yourself, seek not to impose upon others.” Greek Philosopher – Epictetus   “One should seek for others the happiness
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The Most Important Questions Can’t Be Answered With Numbers

I recently listened to a great speaker named Jason Kotecki and he made a great point that the most important questions can’t be answered with numbers. Look at the questions we normally ask: How much money do you make? How many Facebook friends do you have? How many square feet make up your home?  What is it worth? What titles do you have or awards have you won? How many degrees have you earned?  How many letters are after your name?  How many hours do you work?  How big is your office?  How expensive is your car?  What is your kids’ GPA?  How many extracurricular activities are they involved in? How much money does that cost you?  What about the tuition?  How many boards do you serve on? What do they have in common? All can be answered with a number. But the most important questions cannot be easily quantified
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Do You Possess Neotony?

I was recently introduced to the word Neotony.  It was in context of the Spanish explorer Ponce de Leon searching for the Fountain of Youth, said to cure the effects of aging for those lucky enough to drink of it’s waters. Business has it’s own fountain of youth, neotony. Neotony refers to childlike qualities retained in adulthood, qualities like love, creativity and curiosity. These are all qualities that are essential to influential leaders.  Leaders who love generate support from their people.  Leaders who are creative bring better ideas in better ways.  Leaders who are curious have limitless potential for growth. So how do leaders retain, or in some cases regain, these childlike qualities? – Love is built through serving your people – Creativity is built as we develop the habit of studying and constantly learning – Curiosity is built by learning to eliminate bias, question everything, and avoid routine Neotony is an amazing attribute that
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Are You Investing In People?

A few weeks ago we took the kids to Universal Studios in California. They were over the moon about Harry Potter World. They wore their house robes, carried a wand from Olivander’s Wand Shop, drank butter beer and performed spells throughout Hogsmead. It was magical. As we ventured out the rest of the park we quickly found the Minnions ride. As we waited a worker named Derek talked to us about our day. He asked where we had been and he told us about all the other rides we needed to do before we left the park. After the Minnions rode we were surprised to see Derek waiting for is with front of the line passes for all the rides we had talked about! Derek invested in us. He went above and beyond. He didn’t just do what was in his job description- he invested. He surprised us. He made
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Am I A Good Listener?

Steven Ash, “The Career Doctor” developed this listening test. It is a great way to see where you rate as a listener. Good luck! Give yourself 4 points if the answer to the following questions is Always; three points for Usually; two points for Rarely; and one point for Never.   __ Do I allow the speaker to finish without interrupting? __ Do I listen “between the lines”; that is for the subtext? __ When writing a message, do I listen for and set down the key facts and phrases? __ Do I repeat what the person just said to clarify the meaning? __ Do I avoid getting hostile and/or agitated when I disagree with the speaker? __ Do I tune out distractions when listening? __Do I make an effort to seem interested in what the other person is saying?   Scoring 26 or higher – You are an excellent
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The Little Things Can Make A Big Difference

  On the slopes of Long’s Peak in Colorado lay the ruins of a gigantic tree. Naturalists tell us that it stood for some 400 years. It was a seedling when Columbus landed at San Salvador, and half grown when the Pilgrims settled at Plymouth. During the course of its long life, it was struck by lightning 14 times and the innumerable avalanches and storms of four centuries thundered past it. It survived them all. In the end, however, an army of beetles attacked the tree and leveled it to the ground. The insects ate their way throughout the bark and gradually destroyed the inner strength of the tree by their tiny, but incessant attacks. A forest giant which age had not withered, nor lightning blasted, nor storms subdued, fell at last before beetles so small that a man could crush them between his forefinger and his thumb. Just as
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How Does A Person Become Legendary?

I have thought a lot about the word legendary. How would you describe it? When I think about legendary people – they come from all walks of life; they lead families, countries, businesses, movements & religions. They leave their mark. They are legendary. So I developed a set of 5 questions that I am asking myself & I want to invite you to ask yourself if you want to live legendary lives. Are you focused on being important or focused on doing important work? Are you focused on how much you make or are you focused on how much impact you make? Are you worried about fitting in or focused on standing out? Are you seeking popularity or are you seeking mastery? Do you concern yourself with being served or with serving others? Save
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Resume Virtues vs. Eulogy Virtues

How do you want to be remembered?  Would you rather be known for the business deals you brokered and the fame you amassed or the people you helped and relationships you had?   David Brooks, in an editorial titled “The Moral Bucket List,” developed the concept that there are “two sets of virtues, the résumé virtues and the eulogy virtues. The résumé virtues are the skills you bring to the marketplace. The eulogy virtues are the ones that are talked about at your funeral.”   Both types of virtues are important and worth pursuing and honing, but only eulogy virtues have any lasting value and legacy.  Developing résumé virtues is fairly straightforward.  You read more books, you practice, you develop skills & you get more education.  But the development of eulogy virtues is not as clear-cut.  It involves a lifetime of making good decisions and prioritizing things of lasting value.
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Are You Known For Customer Service?

My favorite fast food restaurant is Chick-fil-a.  I love it!  I love the chicken, but it’s the service that always leaves me impressed. According to QSR Magazine’s annual drive-thru report, Chick-fil-a is statistically the most polite restaurant chain out there.  According to the report, Chick-fil-A employees said “thank you” in 95.2% of all drive-thru encounters and it really pays off.  In 2015, the chain generated more revenue per restaurant than any other chain in the US.  It’s these small pleasantries that really set Chick-fil-a apart in the industry and drives higher sales.  The company invests more in its employees and they definitely see the benefit on the bottom line.   Investing more time and effort into customer service will always pay off.  It certainly keeps me, and thousands of other Chick-fil-a customers, coming back for more.  I’ve never left Chick-fil-a without feeling like a valued customer who received superior service and that goes a long way.  
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When Was The Last Time You Made Someone Feel Special?

I want you to take a minute and ask yourself this question: When was the last time I made someone feel special?   When was the last time you went above and beyond to make a difference for someone? When was the last time you did something for your spouse, your kids, your team, or a stranger?   I was inspired last week on Valentine’s Day by an 8th grader named Ryan.   Last year on Valentine’s Day, as a 7th grader Ryan noticed some girls had more flowers and gifts than they could carry and others had nothing, He decided he wanted to make every girl feel special on Valentine’s Day and so Ryan made a goal to present a carnation to every girl at American Fork Junior High.   He started working odd jobs around his house and doing all he could to make enough money to carry out his goal
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